At ESHAAPPLIANCES.COM, we aim to provide a smooth and transparent shopping experience. Please read our cancellation and refund terms carefully before placing an order.

1. Order Cancellation

Customer-Initiated Cancellations:

You may cancel your order within 24 hours of purchase or before it is dispatched, whichever is earlier.

To request a cancellation, contact us at:

📞 +91 84285 12354

Email: suresh@eshaappliances.com

Post-Dispatch Cancellations:

Once your order has been shipped, cancellation is not possible. In such cases, you may initiate a return after delivery under our return policy.

ESHAAPPLIANCES.COM-Initiated Cancellations:

We reserve the right to cancel orders in case of:

Product unavailability or stock issues

Pricing or technical errors

Payment verification failure

You will be notified immediately, and a full refund will be issued.

2. Refund Policy

Refund Timeline:

Eligible refunds will be processed within 7–10 business days from the date of cancellation approval or return pickup, depending on the case.

Mode of Refund:

Refunds will be credited to the original payment method (bank account, card, UPI, etc.). EMI refunds are subject to your bank’s processing time.

Conditions for Refund:

Product must be returned in unused condition

Original packaging, tags, and accessories must be intact

Damaged or used products are not eligible for a full refund

3. Return Window

Returns and exchanges can be made within 14 days of delivery as per our Return Policy. (add link to Return Policy text https://eshaappliances.com/14-day-mind-relax-free-return-exchange)